Refund & Return Policy

Refund & Return Policy

We want you to be confident in your purchase. Return eligibility and requirements vary by product type.

J.Health HomeCare Products

Unopened and unused J.Health HomeCare products may be returned within 30 days of delivery. Products must be returned in their original packaging.

If your order arrives damaged, defective, or incorrect, please contact us so we can help resolve the issue.

J.Health OTC Hearing Aids

Because hearing aids are personal-use medical devices, returned units cannot be resold for safety and hygiene reasons.

If you experience a problem with your hearing aids, please contact us within 30 days of delivery for support, troubleshooting, and available resolution options.

Eligible issues include:

• Device not powering on
• Charging case not functioning
• Missing accessories
• Damaged or defective on arrival

Starting a Return or Support Request

To start a return or request assistance, please contact us through our Contact page. Please include your order information and a brief description of the issue.