Refund policy

Return & Refund Policy

We want you to feel confident purchasing from J.Health. Return eligibility and requirements vary by product type.

J.Health HomeCare Products

HomeCare products may be returned within 30 days of delivery. Items must be returned in good condition with the original packaging. Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

OTC Hearing Aids

Due to the personal-use and hygiene nature of hearing aids, return requirements may differ from our standard HomeCare return policy.

Please contact us within 14 days of delivery if your hearing aids are not working properly or if you experience an issue with your order. Returned hearing aids must include the device, charging case, accessories, and original packaging.

For non-defective returns, customers are responsible for return shipping and a hygiene/restocking fee may apply. There is no restocking fee for products confirmed to be defective.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us so we can review the issue and provide an appropriate resolution.

Refunds

Once an approved return is received and inspected, any applicable refund will be issued to the original payment method. Please allow 3–5 business days after we receive your return for processing. Your bank or card issuer may require additional time for the refund to appear.

Starting a Return

Before sending any product back, contact J.Health Customer Support at support@jhealthstore.com with your order number and reason for the return. We will provide return instructions.